Shipping Destinations. Currently, we ship to all U.S. states and Canada. Unfortunately, we do not offer international shipping beyond Canada at this time.

Shipping DestinationsCurrently, we ship to all U.S. states and Canada. Unfortunately, we do not offer international shipping beyond Canada at this time.

Do you ship worldwide?

Free Shipping. We offer free standard shipping on all U.S. orders over $70. For orders under $70, shipping costs are calculated based on your zip code and the distance from our warehouse. Priority Shipping. For faster delivery, we offer priority ship

Free ShippingWe offer free standard shipping on all U.S. orders over $70. For orders under $70, shipping costs are calculated based on your zip code and the distance from our warehouse.Priority ShippingFor faster delivery, we offer priority shipping at an additional cost.<ul><li dir="ltr" style="text-decoration:none;">Delivery Timeframe: Priority orders usually arrive within 2-3 business days after they are shipped.</li></ul>Please note that selecting priority shipping reduces the transit time after your order has been processed; it does not expedite the initial order processing time.

How much does shipping cost?

My Order Says Delivered, but I Can’t Find It. Overview: If your order status shows “delivered” but you haven’t received it, don’t worry! There are a few steps you can take to locate your package or resolve the issue. Here’s what to do if your package

My Order Says Delivered, but I Can&#x2019;t Find ItOverview:&#xA0;If your order status shows &#x201C;delivered&#x201D; but you haven&#x2019;t received it, don&#x2019;t worry! There are a few steps you can take to locate your package or resolve the issue.Here&#x2019;s what to do if your package is marked as delivered but isn&#x2019;t in your hands:<ol><li dir="ltr" style="text-decoration: none; font-weight: bold;">Wait 24 Hours<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Sometimes carriers mark a package as delivered, but it may take up to 24 hours to actually arrive. Keep an eye out during this time.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Check Common Delivery Spots<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">If you live in an apartment complex or have a shared mailbox for packages, check there.</li><li dir="ltr" style="text-decoration:none;">Look around your property, such as porches, side doors, or even behind planters or outdoor furniture.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Ask Household Members<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">A roommate, family member, or neighbor may have brought the package inside. Check with anyone who might have seen it.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Review Security Footage<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">If you have a video doorbell or security camera, check the footage to see if the package was delivered or picked up by someone else.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Multiple Packages<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Your order might be arriving in more than one shipment. Some products ship from different warehouses and may arrive separately. Check your email for tracking updates on other packages.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Still Can&#x2019;t Find It?<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Unfortunately, packages can sometimes be lost or stolen. If you&#x2019;ve checked all the above and still can&#x2019;t locate your package, please contact us for help.</li></ul></li></ol>Next Steps<ul><li dir="ltr" style="text-decoration:none;">Contact Support:&#xA0;Reach out to us at&#xA0;<a href="mailto:support@ballboyz.com" style="text-decoration:none;">support@ballboyz.com</a>&#xA0;so we can assist you in filing a claim or finding a solution.</li><li dir="ltr" style="text-decoration:none;">Provide Details:&#xA0;When contacting us, include your order number and any relevant tracking information to speed up the process.</li></ul>We&#x2019;re here to help and ensure you receive your order as quickly as possible. Thank you for your patience and understanding!

What if my package gets lost?

Where's My Order?. We understand how important it is to know the status of your order. Here's how you can track your Ballboyz purchase and what to do if you encounter any issues. How Can I Track My Order?. Tracking Number Provided: Once your order sh

Where&apos;s My Order?We understand how important it is to know the status of your order. Here&apos;s how you can track your Ballboyz purchase and what to do if you encounter any issues.How Can I Track My Order?<ul><li dir="ltr" style="text-decoration:none;">Tracking Number Provided: Once your order ships, you&apos;ll receive an email with a tracking number. Click the link in the email to view your package&apos;s status, or enter the tracking number on the carrier&apos;s website.</li><li dir="ltr" style="text-decoration:none;">No Tracking Number Yet: If you haven&apos;t received a tracking number, your order is still being processed. It typically takes up to 3 business days to prepare your order for shipping.</li></ul>What Should I Do If My Tracking Information Hasn&apos;t Updated?<ul><li dir="ltr" style="text-decoration:none;">Initial Delay: Sometimes, there&apos;s a delay between when your package leaves our warehouse and when the carrier updates the tracking information. If your tracking hasn&apos;t updated within 48 hours, please be patient; it should update soon.</li><li dir="ltr" style="text-decoration:none;">Extended Delay: If there&apos;s no update after 5 business days, please contact us at support@ballboyzsoap.com. Our team will gladly assist you in locating your order.</li></ul>How Long Will It Take to Receive My Order Once It&apos;s Shipped?<ul><li dir="ltr" style="text-decoration:none;">Delivery Timeframe: For orders within the continental U.S., delivery typically takes 3-10 business days after shipping, depending on your location.</li><li dir="ltr" style="text-decoration:none;">Delivery Notification: You&apos;ll receive a notification once your order is delivered.</li></ul>If you have any further questions or need assistance, don&apos;t hesitate to reach out to us at&#xA0;<a href="mailto:support@ballboyzsoap.com" style="text-decoration:none;">support@ballboyzsoap.com</a>. We&apos;re here to help!

How do I track my order?

My Order Says Delivered, but I Can&#x2019;t Find ItOverview:&#xA0;If your order status shows &#x201C;delivered&#x201D; but you haven&#x2019;t received it, don&#x2019;t worry! There are a few steps you can take to locate your package or resolve the issue.Here&#x2019;s what to do if your package is marked as delivered but isn&#x2019;t in your hands:<ol><li dir="ltr" style="text-decoration: none; font-weight: bold;">Wait 24 Hours<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Sometimes carriers mark a package as delivered, but it may take up to 24 hours to actually arrive. Keep an eye out during this time.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Check Common Delivery Spots<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">If you live in an apartment complex or have a shared mailbox for packages, check there.</li><li dir="ltr" style="text-decoration:none;">Look around your property, such as porches, side doors, or even behind planters or outdoor furniture.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Ask Household Members<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">A roommate, family member, or neighbor may have brought the package inside. Check with anyone who might have seen it.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Review Security Footage<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">If you have a video doorbell or security camera, check the footage to see if the package was delivered or picked up by someone else.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Multiple Packages<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Your order might be arriving in more than one shipment. Some products ship from different warehouses and may arrive separately. Check your email for tracking updates on other packages.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Still Can&#x2019;t Find It?<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Unfortunately, packages can sometimes be lost or stolen. If you&#x2019;ve checked all the above and still can&#x2019;t locate your package, please contact us for help.</li></ul></li></ol>Next Steps<ul><li dir="ltr" style="text-decoration:none;">Contact Support:&#xA0;Reach out to us at&#xA0;<a href="mailto:support@ballboyz.com" style="text-decoration:none;">support@ballboyz.com</a>&#xA0;so we can assist you in filing a claim or finding a solution.</li><li dir="ltr" style="text-decoration:none;">Provide Details:&#xA0;When contacting us, include your order number and any relevant tracking information to speed up the process.</li></ul>We&#x2019;re here to help and ensure you receive your order as quickly as possible. Thank you for your patience and understanding!

My order was marked delivered but it’s not here.

Priority Shipping. For faster delivery, we offer priority shipping at an additional cost. Delivery Timeframe: Priority orders usually arrive within 2-3 business days after they are shipped. Please note that selecting priority shipping reduces the tra

Priority ShippingFor faster delivery, we offer priority shipping at an additional cost.<ul><li dir="ltr" style="text-decoration:none;">Delivery Timeframe: Priority orders usually arrive within 2-3 business days after they are shipped.</li></ul>Please note that selecting priority shipping reduces the transit time after your order has been processed; it does not expedite the initial order processing time.

Do you offer expedited shipping?

Shipping Information. At Ballboyz, we strive to ensure your orders are delivered promptly and efficiently. Here's what you need to know about our shipping policies:. Free Shipping. We offer free standard shipping on all U.S. orders over $70. For orde

Shipping InformationAt Ballboyz, we strive to ensure your orders are delivered promptly and efficiently. Here&apos;s what you need to know about our shipping policies:Free ShippingWe offer free standard shipping on all U.S. orders over $70. For orders under $70, shipping costs are calculated based on your zip code and the distance from our warehouse.Shipping DestinationsCurrently, we ship to all U.S. states and Canada. Unfortunately, we do not offer international shipping beyond Canada at this time.Order Processing TimePlease allow up to 3 business days for us to process your order before it ships. This processing time is in addition to the shipping timeframes mentioned below.Standard Shipping<ul><li dir="ltr" style="text-decoration:none;">United States: Once shipped, orders typically arrive within 3-7 business days.</li><li dir="ltr" style="text-decoration:none;">Canada: Once shipped, orders typically arrive within 4-8 business days.</li></ul>Priority ShippingFor faster delivery, we offer priority shipping at an additional cost.<ul><li dir="ltr" style="text-decoration:none;">Delivery Timeframe: Priority orders usually arrive within 2-3 business days after they are shipped.</li></ul>Please note that selecting priority shipping reduces the transit time after your order has been processed; it does not expedite the initial order processing time.Additional Information<ul><li dir="ltr" style="text-decoration:none;">Order Tracking: Once your order ships, you&apos;ll receive a confirmation email with a tracking number. You can use this number to monitor your package&apos;s progress.</li><li dir="ltr" style="text-decoration:none;">Shipping Costs: For orders under $70, shipping fees are calculated at checkout based on your location and the distance from our warehouse.</li></ul>If you have any questions or need further assistance, please contact us at&#xA0;<a href="mailto:support@ballboyzsoap.com" style="text-decoration:none;">support@ballboyzsoap.com</a>. We&apos;re here to help!

What is your shipping policy?

Order Processing Time. Please allow up to 3 business days for us to process your order before it ships. This processing time is in addition to the shipping timeframes mentioned below. Standard Shipping. United States: Once shipped, orders typically a

Order Processing TimePlease allow up to 3 business days for us to process your order before it ships. This processing time is in addition to the shipping timeframes mentioned below.Standard Shipping<ul><li dir="ltr" style="text-decoration:none;">United States: Once shipped, orders typically arrive within 3-7 business days.</li><li dir="ltr" style="text-decoration:none;">Canada: Once shipped, orders typically arrive within 4-8 business days.</li></ul>Priority ShippingFor faster delivery, we offer priority shipping at an additional cost.<ul><li dir="ltr" style="text-decoration:none;">Delivery Timeframe: Priority orders usually arrive within 2-3 business days after they are shipped.</li></ul>Please note that selecting priority shipping reduces the transit time after your order has been processed; it does not expedite the initial order processing time.

How long does delivery take?

Free Shipping. We offer free standard shipping on all U.S. orders over $70. For orders under $70, shipping costs are calculated based on your zip code and the distance from our warehouse.

Free ShippingWe offer free standard shipping on all U.S. orders over $70. For orders under $70, shipping costs are calculated based on your zip code and the distance from our warehouse.

Do you offer free shipping?

Order Tracking. Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tr

Order TrackingOnce your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 1-3 business days for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

Whoops! I Entered the Wrong Address. Hey there, Ballboyz/Ballgirlz teammate! We've all been there... that sinking feeling when you realize you've entered the wrong shipping address. But don't sweat it, we're here to help. Here's the Game Plan:. Light

Whoops! I Entered the Wrong Address.Hey there, Ballboyz/Ballgirlz teammate! We&apos;ve all been there... that sinking feeling when you realize you&apos;ve entered the wrong shipping address. But don&apos;t sweat it, we&apos;re here to help.Here&apos;s the Game Plan:<ol><li dir="ltr" style="text-decoration:none;">Lightning-Fast Action:&#xA0;The sooner you let us know, the better! Our team works like insanely fast to get those orders out the door, so time is of the essence. Typically, our orders are fulfilled within 3 hours. Once it&apos;s out the door, it is almost impossible for us to adjust.</li><li dir="ltr" style="text-decoration:none;">Update Your Address:&#xA0;Login to your Ballboyz | Ballgirlz account and edit your address. (Make sure to double-check everything before hitting that confirm button!)</li><li dir="ltr" style="text-decoration:none;">Patience is a Virtue:&#xA0;Even if you catch it quickly, there&apos;s a chance your order might already be on its way. But don&apos;t worry, we&apos;ll do our best to intercept it and get it to the right place.</li><li dir="ltr" style="text-decoration:none;">Still Need Help?&#xA0;If you&apos;re having trouble updating your address or have any questions, our all-star support team is here to assist! Just reach out to us at&#xA0;<a href="mailto:support@ballboyzsoap.com" style="text-decoration:none;">support@ballboyzsoap.com</a>.&#xA0;</li></ol>Important Notes:<ul><li dir="ltr" style="text-decoration:none;">Incorrect addresses can cause delays:&#xA0;We want to get your Ballboyz/Ballgirlz products to you ASAP, but incorrect addresses can throw a wrench in the works. So please double-check your info before placing your order.</li><li dir="ltr" style="text-decoration:none;">We&apos;re Here to Help:&#xA0;We&apos;re committed to providing a slam-dunk customer experience, so don&apos;t hesitate to contact us if you need anything at all.</li></ul>Pro Tip:&#xA0;To avoid address mishaps in the future, save your correct address in your Ballboyz/Ballgirlz account for easy checkout!

How Do I Update My Address?

We ship from multiple facilities across the United States, which means your order might arrive in more than one package. 🚚 What This Means for You:. What to Do:. Need Help? We're here for you! 📦✨

<h1 id="isPasted">Multiple Package Shipping: What to Expect</h1>We ship from multiple facilities across the United States, which means your order might arrive in more than one package.&#x1F69A; What This Means for You:<ul><li>It&apos;s completely normal for your order to come in separate shipments</li><li>Each package contains different items from your original order</li><li>These shipments are often sent out at slightly different times</li></ul>What to Do:<ul><li>Remain calm if you receive a partial order</li><li>Expect the remaining items within 2-3 business days</li><li>If you haven&apos;t received your complete order after 3 business days, contact us at <a href="mailto:support@ballboyzsoap.com">support@ballboyzsoap.com</a></li></ul>Need Help? We&apos;re here for you! &#x1F4E6;&#x2728;

Didn't receive your full order?

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Track your order, learn about shipping times, and get answers to your delivery questions.