My order was marked delivered but it’s not here.Updated 3 months ago

My Order Says Delivered, but I Can’t Find It

Overview: If your order status shows “delivered” but you haven’t received it, don’t worry! There are a few steps you can take to locate your package or resolve the issue.

Here’s what to do if your package is marked as delivered but isn’t in your hands:

1. Wait 24 Hours

   • Sometimes carriers mark a package as delivered, but it may take up to 24 hours to actually arrive. Keep an eye out during this time.

2. Check Common Delivery Spots

   • If you live in an apartment complex or have a shared mailbox for packages, check there.

   • Look around your property, such as porches, side doors, or even behind planters or outdoor furniture.

3. Ask Household Members

   • A roommate, family member, or neighbor may have brought the package inside. Check with anyone who might have seen it.

4. Review Security Footage

   • If you have a video doorbell or security camera, check the footage to see if the package was delivered or picked up by someone else.

5. Multiple Packages

   • Your order might be arriving in more than one shipment. Some products ship from different warehouses and may arrive separately. Check your email for tracking updates on other packages.

6. Still Can’t Find It?

   • Unfortunately, packages can sometimes be lost or stolen. If you’ve checked all the above and still can’t locate your package, please contact us for help.

Next Steps

• Contact Support: Reach out to us at [email protected] so we can assist you in filing a claim or finding a solution.

• Provide Details: When contacting us, include your order number and any relevant tracking information to speed up the process.

We’re here to help and ensure you receive your order as quickly as possible. Thank you for your patience and understanding!