How do I track my order?Updated 3 months ago

Where's My Order?

We understand how important it is to know the status of your order. Here's how you can track your Ballboyz purchase and what to do if you encounter any issues.

How Can I Track My Order?

• Tracking Number Provided: Once your order ships, you'll receive an email with a tracking number. Click the link in the email to view your package's status, or enter the tracking number on the carrier's website.

• No Tracking Number Yet: If you haven't received a tracking number, your order is still being processed. It typically takes up to 3 business days to prepare your order for shipping.

What Should I Do If My Tracking Information Hasn't Updated?

• Initial Delay: Sometimes, there's a delay between when your package leaves our warehouse and when the carrier updates the tracking information. If your tracking hasn't updated within 48 hours, please be patient; it should update soon.

• Extended Delay: If there's no update after 5 business days, please contact us at [email protected]. Our team will gladly assist you in locating your order.

How Long Will It Take to Receive My Order Once It's Shipped?

• Delivery Timeframe: For orders within the continental U.S., delivery typically takes 3-10 business days after shipping, depending on your location.

• Delivery Notification: You'll receive a notification once your order is delivered.

If you have any further questions or need assistance, don't hesitate to reach out to us at [email protected]. We're here to help!