Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. You can email them at sup

Once an order is placed, we are unable to make changes to the order.&#xA0;However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. You can email them at <a href="mailto:support@ballboyzsoap.com">support@ballboyzsoap.com</a>.&#xA0;

Can I edit or add anything to my order?

Refund Process. Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 14 business days for the refund to reflect in your account.

Refund ProcessOnce your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 14 business days for the refund to reflect in your account.

When will I get my refund?

At Ballboyz, we want you to be completely satisfied with your purchase. If you're not happy for any reason, you may return the item(s) within 60 days of delivery for a full refund or exchange. How to Initiate a Return or Exchange:. Contact Us: Email

At Ballboyz, we want you to be completely satisfied with your purchase. If you&apos;re not happy for any reason, you may return the item(s) within 60 days of delivery for a full refund or exchange.How to Initiate a Return or Exchange:<ol><li dir="ltr" style="text-decoration:none;">Contact Us:&#xA0;Email our customer service team at support@ballboyzsoap.com to start the return or exchange process.</li><li dir="ltr" style="text-decoration:none;">Prepare Your Return:&#xA0;Ensure the item(s) are unused, in their original packaging, and include all accessories and documentation.</li><li dir="ltr" style="text-decoration:none;">Ship the Item(s):&#xA0;You&apos;ll be responsible for return shipping costs unless the return is due to our error or a defective product. We do not provide a return label.</li></ol>Refund Process:<ul><li dir="ltr" style="text-decoration:none;">Once we receive and inspect your returned item(s), we&apos;ll process your refund within 14 business days.</li><li dir="ltr" style="text-decoration:none;">Please note that shipping charges are non-refundable.</li></ul>For more details, please refer to our Refund Policy.If you have any questions or need assistance, don&apos;t hesitate to reach out to us at&#xA0;<a href="mailto:support@ballboyzsoap.com" style="text-decoration:none;">support@ballboyzsoap.com</a>.

How to Initiate a Return or Exchange

Got a damaged or missing Ballboyz soap order? We'll replace it free or give you a full refund. Learn how to quickly resolve shipping issues with our simple return process.

<h2 dir="ltr" id="isPasted">Damaged or Missing Order? We&apos;ve Got You Covered</h2> We know how frustrating it can be when your Ballboyz order arrives damaged or doesn&apos;t show up at all. Don&apos;t worry &#x2013; we&apos;re here to make it right!<h3 dir="ltr" id> </h3><h3 dir="ltr" id="what-well-do-for-you">What We&apos;ll Do For You</h3>If your Ballboyz soap or acne products arrive:<ul><li dir="ltr" style="text-decoration:none;">Broken or smashed</li><li dir="ltr" style="text-decoration:none;">Damaged in any way</li><li dir="ltr" style="text-decoration:none;">Missing from your shipment</li></ul>We&apos;ll either:<ul><li dir="ltr" style="text-decoration:none;">Send you a free replacement&#xA0;of the same product, or</li><li dir="ltr" style="text-decoration:none;">Process a full refund&#xA0;&#x2013; whatever you prefer!</li></ul><h3 dir="ltr" id="-1"> </h3><h3 dir="ltr" id="how-to-get-help">How to Get Help</h3>Getting your issue resolved is quick and easy:Step 1:&#xA0;Email us at&#xA0;<a href="mailto:support@ballboyzsoap.com">Support@ballboyzsoap.com</a>Step 2:&#xA0;Include this information in your email:<ul><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">A photo showing the damage (if applicable)</li><li dir="ltr" style="text-decoration:none;">Let us know if you&apos;d prefer a replacement or refund</li></ul>Step 3:&#xA0;We&apos;ll take care of the rest! Our team will review your request and get back to you promptly with next steps.<h3 dir="ltr" id="-2"> </h3><h3 dir="ltr" id="what-happens-next">What Happens Next?</h3>Once we receive your email with the required information, our support team will:<ul><li dir="ltr" style="text-decoration:none;">Review your case within 1-2 business days</li><li dir="ltr" style="text-decoration:none;">Send you a prepaid return label (if needed)</li><li dir="ltr" style="text-decoration:none;">Process your replacement or refund quickly</li></ul><h3 dir="ltr" id="-3"> </h3><h3 dir="ltr" id="need-your-order-number">Need Your Order Number?</h3>You can find your order number in:<ul><li dir="ltr" style="text-decoration:none;">Your order confirmation email</li><li dir="ltr" style="text-decoration:none;">Your shipping notification email</li><li dir="ltr" style="text-decoration:none;">Your Ballboyz account (if you created one)</li></ul><h3 dir="ltr" id="-4"> </h3><h3 dir="ltr" id="questions">Questions?</h3>Our customer support team is always happy to help! Reach out to&#xA0;<a href="mailto:support@ballboyzsoap.com">Support@ballboyzsoap.com</a>&#xA0;with any questions about your order.Thank you for choosing Ballboyz &#x2013; we appreciate your business and want to make sure you&apos;re completely satisfied with your purchase!

Damaged or Missing Order? We've Got You Covered

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Can I edit or add anything to my order?

When will I get my refund?

How to Initiate a Return or Exchange

Damaged or Missing Order? We've Got You Covered