How to Initiate a Return or ExchangeUpdated 2 months ago

At Ballboyz, we want you to be completely satisfied with your purchase. If you're not happy for any reason, you may return the item(s) within 60 days of delivery for a full refund or exchange.

How to Initiate a Return or Exchange:

1. Contact Us: Email our customer service team at [email protected] to start the return or exchange process.

2. Prepare Your Return: Ensure the item(s) are unused, in their original packaging, and include all accessories and documentation.

3. Ship the Item(s): You'll be responsible for return shipping costs unless the return is due to our error or a defective product. We do not provide a return label.

Refund Process:

• Once we receive and inspect your returned item(s), we'll process your refund within 14 business days.

• Please note that shipping charges are non-refundable.

For more details, please refer to our Refund Policy.

If you have any questions or need assistance, don't hesitate to reach out to us at [email protected].