Damaged or Missing Order? We've Got You CoveredUpdated 2 months ago

Damaged or Missing Order? We've Got You Covered

We know how frustrating it can be when your Ballboyz order arrives damaged or doesn't show up at all. Don't worry – we're here to make it right!

What We'll Do For You

If your Ballboyz soap or acne products arrive:

• Broken or smashed

• Damaged in any way

• Missing from your shipment

We'll either:

• Send you a free replacement of the same product, or

• Process a full refund – whatever you prefer!

How to Get Help

Getting your issue resolved is quick and easy:

Step 1: Email us at [email protected]

Step 2: Include this information in your email:

• Your order number

• A photo showing the damage (if applicable)

• Let us know if you'd prefer a replacement or refund

Step 3: We'll take care of the rest! Our team will review your request and get back to you promptly with next steps.

What Happens Next?

Once we receive your email with the required information, our support team will:

• Review your case within 1-2 business days

• Send you a prepaid return label (if needed)

• Process your replacement or refund quickly

Need Your Order Number?

You can find your order number in:

• Your order confirmation email

• Your shipping notification email

• Your Ballboyz account (if you created one)

Questions?

Our customer support team is always happy to help! Reach out to [email protected] with any questions about your order.

Thank you for choosing Ballboyz – we appreciate your business and want to make sure you're completely satisfied with your purchase!